Kingston Developments have just been accredited with ISO 9001:2000 certification for internal Quality Management system
Kingston continue commitment to BASDA. For many years now Kingston Developments have been an active member of BASDA.
Services
Kingston Developments provides a helpdesk between the hours of 9-5pm, Monday to Friday (excluding Public Holidays) and all Customers can contact us by phone, fax or e-mail to sort out any queries or problems with a guaranteed response time of four hours.
Help manuals are also provided and are regularly updated to keep up with any upgrades or changes within the system. This sets us apart from our competitors as we offer a friendly, personal service with a dedication to helping our Customers and getting it right.
All support calls to Kingston are recorded and sent to the nominated supported contact on a monthly basis.
Upgrades
Upgrades are an important part of any system and Kingston constantly work to ensure that all our Customers have all the relevant upgrades according to minor changes/updates within the programs or to keep up with the latest changes in government legislation.
Keeping up with the latest changes in government legislation is a crucial part of the system and Kingston Developments strive to make this one of the key factors in our maintenance and support services.
User Group
Kingston Developments currently has an active User Group which meets regularly to discuss key issues and developments. From time to time, working committees are set up to discuss document changes and enhancements to the KBS system.
Website
Within the user area there are FAQ pages that are updated regularly. The FAQ's also contain information on the non day to day tasks such as setting up KBS Windows on a new PC. There is also access to the electronic versions of the manual.
